This policy explains how we handle information when you visit momenter.app or contact us. The iPad app has a separate app privacy policy.
Visiting the website
This is an informational website. It has no account registration, checkout, contact form or newsletter signup. We do not use advertising pixels, session recording, browser fingerprinting or visitor analytics scripts.
The website is hosted and delivered by Cloudflare. To deliver pages and protect the service, Cloudflare processes connection and request information, which may include your IP address, browser information, requested pages and traffic timing. Hosting and security information is different from tracking you for advertising. Read Cloudflare’s privacy policy for its handling of this information.
Basic connection information is necessary to deliver the pages you request. Without it, the website cannot be served to your browser.
Cloudflare also enables network error reporting: supported browsers may send it reports about failed connections to this website. These reports help diagnose delivery problems.
Images, styles and fonts are served with the website. Your browser does not need to contact a separate font provider to display these pages.
Cookies and browser storage
Our website code does not set cookies or store identifiers in your browser. We do not use analytics or advertising cookies. Cloudflare may use strictly necessary security mechanisms, including a security cookie if a challenge is required. These are used to protect and deliver the service.
If optional cookies or tracking tools are introduced, we will update this notice and obtain consent where required before activating them. Your browser also provides controls for cookies and site data.
When you contact us
If you email [email protected], we receive your email address, message and any attachments you choose to include. We use them to respond, investigate your reported issue and maintain the correspondence needed to resolve it. Support email is hosted with Apple iCloud Mail, which handles delivery and storage under Apple’s privacy policy. We do not add support contacts to a marketing list.
Contacting us is optional and is not required to use the app or website. Without a reply address and enough information about the problem, we may be unable to answer or resolve your request.
Please send only what is needed to explain the issue. A description, app version and iPadOS version are usually enough. Do not send passwords, payment-card details, private photographs or precise photo locations. Screenshots can contain sensitive information; remove it before sending.
Why we use this information
Where the GDPR applies, we rely on our legitimate interests in operating a reliable, secure website and answering general enquiries. For support necessary to provide an app you have obtained from us, processing may be necessary to perform that contract. We may also retain records when a legal obligation requires it. We use the information only for these purposes, not for profiling or automated decisions that have legal or similarly significant effects.
Service providers and international processing
Information is handled by the hosting, security and email providers needed to operate the website and answer you, and may be disclosed where required by law or necessary to establish or defend a legal claim. We do not sell personal information or share it for targeted advertising.
Cloudflare operates internationally, so request information may be processed outside your country, including outside the European Economic Area. Its data processing addendum describes the applicable roles, subprocessors and international-transfer safeguards, including standard contractual clauses where applicable. Contact us for information about the safeguards applicable to information we handle.
Apple also operates internationally. Its privacy policy explains where information may be processed and the safeguards it uses for international transfers. This applies to support correspondence stored in iCloud Mail.
How long information is kept
We keep correspondence only for as long as needed to answer and resolve the issue, handle related follow-up, or meet applicable legal obligations and legal-claim requirements. Relevant criteria include whether the issue remains open, whether a dispute exists and any applicable mandatory retention period. We do not create a separate visitor-profile database.
Cloudflare handles operational and security data according to the service and purpose involved. Its retention information describes the criteria it uses. The website does not promise a single deletion period for all provider-managed security records.
Your privacy rights
Where applicable, you can ask to access, correct, delete or restrict use of your personal information, object to processing based on legitimate interests, and request portability of information where that right applies. You may withdraw consent for any processing based on consent without affecting the lawfulness of earlier processing. Some rights are subject to legal conditions.
Use the contact details below to make a request. You can also complain to your competent data-protection authority, including in the EU country where you live or work. The European Data Protection Board directory lists EU supervisory authorities.
Romania’s data-protection authority is Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP).
Links and updates
When you follow a link to Apple or another website, that service handles your visit under its own privacy notice. We will update this policy when our practices change and show the date above.